Frequently Asked Questions
Everything you need to know about your gear and your next dive.
What is your return policy for wetsuits and fins?
We offer a 30-day return policy for all gear. Items must be in original condition with tags attached. Please note that for hygiene reasons, swimwear and undergarments cannot be returned once the hygiene seal is broken.
Do you offer international shipping for heavy equipment?
Yes, we ship worldwide. Shipping costs for heavy items like tanks and weight belts are calculated at checkout based on the destination and total package weight.
How do I ensure I am choosing the correct size gear?
Each product page features a detailed size chart. We recommend measuring yourself while wearing any thermal layers you plan to use under your gear for the most accurate fit.
Are your spear guns and dive knives legal to ship to my location?
It is the customer's responsibility to check local regulations. We comply with all shipping laws, but some jurisdictions require specialized permits or age verification for delivery.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through Afterpay and Klarna for eligible orders.
Does my equipment come with a manufacturer warranty?
Yes, all technical equipment sold by ADRENO Ocean Outfitters comes with a full manufacturer's warranty against defects, typically ranging from 1 to 5 years depending on the brand.